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Consider using the Decreasing Options Technique (DOT) when


A) the group is small,with no more than seven members.
B) members cannot generate many ideas or solutions.
C) the group wants to hear from expert and influential members.
D) the group wants to ensure equal opportunities for input by all members.
E) the group has plenty of time to discuss multiple or controversial ideas.

F) B) and C)
G) C) and D)

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"Is it inappropriateand in considerate for parents to bring their children to work when they can't get a baby sitter or their day care center closes for a day?" This group discussion question represents a question of


A) policy.
B) procedure.
C) fact.
D) conjecture.
E) value.

F) A) and B)
G) A) and C)

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Identify the first three steps in the Progressive Problem-Solving Method.


A) Fact finding and issue analysis,task clarification,solution criteria
B) Task clarification,problem identification,fact finding and issue analysis
C) Solution criteria and limitation,solution options and evaluation,solution selection
D) Solution options,solution criteria,fact finding and issue analysis
E) Problem identification,problem solution,problem implementation

F) All of the above
G) A) and B)

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Nominal Group Technique (NGT)is a decision-making tool that helps groups reduce and refine a large number of suggestions into a manageable number of ideas..

A) True
B) False

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"How can the company assist employees with their child care needs?" This group discussion question represents a question of


A) policy.
B) procedure.
C) fact.
D) conjecture.
E) value.

F) C) and E)
G) C) and D)

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Groups should examine both the positive and negative consequences of using group creativity and creative ideas to solve problem..

A) True
B) False

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"It feels like the right thing to do" describes the thought process of a dependent decision maker..

A) True
B) False

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Which of the five prerequisites for group decision making and problem solving requires a collective group process that calls for thoughtful arguments,critical listening,and civility?


A) A Clear goal
B) Quality Content
C) Structured Procedures
D) Commitment to Deliberation
E) Collaborative Communication Climate

F) B) and D)
G) C) and D)

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As a decision-making method,voting works best when


A) a group isnotpressed fortime.
B) an issueis highlycontroversial.
C) a group issmallenough tomake vote countingeasy.
D) there is no otherwayto breaka deadlock.
E) the group usuallyuses votingto make decisions.

F) B) and D)
G) A) and B)

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"All Input,No Putdown" is a characteristic of the Nominal Group Technique (NGT)..

A) True
B) False

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False

One of the factors that makes the Single Question Format of group problem solving unique is its focus on politics,preexisting preference,and power..

A) True
B) False

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Brainstorming is based on several models including John Dewey's Reflective Thinking Process..

A) True
B) False

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Which of the following is the stage of the creative problem solving process in which group members allow for a period of time to reflect on ideas in new ways?


A) Investigation
B) Imagination
C) Incubation
D) Insight
E) Interrogation

F) C) and D)
G) B) and E)

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General criteria that should be considered when evaluating apotential solutiontoa problem include each of the following EXCEPT


A) is the solution reasonable?
B) is the solution supported byconsensus?
C) are there resources to implement the solution?
D) is there enough time to implement the solution?
E) does the solution protect the group's values?

F) C) and D)
G) B) and E)

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A question of policy asks whether something will or will not happen..

A) True
B) False

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There are several problem-solving realities that can prevent a group from working effectively and ethically.For example,a strong and stubborn leader can lead group members off on tangents and irrelevant discussions that have nothing to do with the group's goal.In this particular case,______ will likely affect the outcome of every decision and problem the group confronts.


A) politics
B) preexisting preferences
C) power
D) procedural paralysis
E) polychronics

F) C) and E)
G) A) and E)

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C

Coming up with applicable metaphors can help members explain,understand,guide,and direct creative thinking in ways they would not have thought of otherwise..

A) True
B) False

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True

False consensus occurs when members give in to group pressure or an external authority and accept a decision that they do not entirely like or support..

A) True
B) False

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Decision making and problem solving are the same..

A) True
B) False

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Which if the following is the stage of the creative problem solving process in which group members engage in free thinking by removing procedural and mental road blocks?


A) Investigation
B) Imagination
C) Incubation
D) Insight
E) Interrogation

F) C) and D)
G) D) and E)

Correct Answer

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