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Imagine that you have just been made the marketing manager for your university.Your first task is to assess your university's immediate environment.What questions will you likely ask?

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Laws that prohibit the formation of monopolies or alliances that would damage a competitive marketplace benefit consumers through


A) increased choices.
B) higher prices.
C) protection from false advertising.
D) fair debt collection practices.
E) all of these

F) None of the above
G) A) and B)

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Since the late 1970s,most American families have seen their income growth stagnate,with income rising only slightly more than inflation.This has changed many Americans consumers' concept of


A) culture.
B) demographics.
C) scenario planning.
D) value.
E) green marketing.

F) B) and C)
G) A) and E)

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Suppose that you work in the marketing department at AARP,an organization and interest group for individuals aged 50 and over.The new marketing manager,who is in her late 20s,doesn't think the website is important because older people don't use the Internet.Is she right or wrong,and why?

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She is wrong.Baby boomers,most...

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By 2015,people will access the web more often through smartphones than through laptops and desktops combined.

A) True
B) False

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Select the statement that best describes the key traits of Generation Y.


A) This generation puts a strong emphasis on work / life balance and are experts at using various media forms.
B) This generation mostly uses the Internet for the purposes of checking email,the news,and the weather.
C) This generation focuses on healthcare and wellness services.
D) This generation was the first generation of latchkey children.
E) This generation-including its oldest members-has had access to the Internet for their entire lives.

F) C) and D)
G) All of the above

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Viewers of the baseball World Series are likely to see ads for beer and cars,and viewers of the Academy Awards broadcast (the "Oscars") are likely to see ads for clothing and hair care products,due to


A) cultural expectations.
B) male domination in corporate boardrooms.
C) demographic data indicating that Monday Night Football attracts male viewers and the Academy Awards attracts female viewers.
D) marketers' perceptions that women don't like beer and men don't care about their hair.
E) multiyear advertising contracts that cannot be broken.

F) B) and E)
G) A) and E)

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Name the four factors that affect consumers' immediate environment,and briefly explain how they do this.

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The four factors are the compa...

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One of the social trends discussed in the text that is shaping consumer values in the U.S.and around the world is a concern about the vast disparity in income.

A) True
B) False

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David travels a great deal in the course of his business.He has noticed ads in many new places,including fortune cookies,baggage claim conveyor belts,on the sides of buses,etc.Marketers would like to reach David,and are responding to concerns about


A) privacy of communications.
B) the time-poor society.
C) green marketing.
D) increased costs of air travel.
E) federal restrictions on advertising.

F) A) and D)
G) A) and C)

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The difference between a firm's immediate marketing environment and its macroenvironment is that the macroenvironment is


A) external.
B) easier to understand.
C) easier to control.
D) the same as the immediate environment.
E) fundamental to creating core competency.

F) B) and C)
G) A) and E)

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Julie is an experienced shopper.She has been doing the family's weekly shopping since she was twelve.She is not very interested in status items,and questions advertising claims.Julie is most likely to be in the __________ generational cohort.


A) Baby Boomers
B) Generation W
C) Generation X
D) Generation Y
E) Generation Z

F) C) and D)
G) A) and B)

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When you register your telephone number with the Do Not Call Registry,you are responding to a need for


A) privacy.
B) enhanced information flow.
C) lower phone bills.
D) marketing contact.
E) tactical communication skills.

F) All of the above
G) B) and E)

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Members of Generation Y share a strong emphasis on balancing work and life.

A) True
B) False

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At almost every major university,some group on campus pressures the university to become more "green." What does this mean? What does it usually involve? Why would a university want to become greener?

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Becoming more "green" on a university ca...

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The __________ generational cohort is characterized by the question,"Why shop at Neiman Marcus when Kohl's and Target are just as good,cheaper,and more convenient?"


A) Baby Boomers
B) Generation W
C) Generation X
D) Generation Y
E) Generation Z

F) All of the above
G) A) and D)

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Mary Grace is studying the demographics of the students attending her elementary school.What information will Mary Grace study?

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She will likely look...

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Which of the following groups has never lived without easy access to the Internet and other digital technologies?


A) Baby Boomers
B) Generation W
C) Generation X
D) Generation Y
E) Generation Z

F) A) and E)
G) None of the above

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Why are generational cohorts important to marketers?

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Applying age as a basis to identify cons...

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A recent advance in technology called RFID makes it easier for manufacturers,distributors,and retailers to track items through production,distribution,and sales.This advance helps the firm to


A) increase value to the consumer through media effectiveness promotion.
B) tailor their marketing messages.
C) meet inventory needs.
D) communicate with consumers on social media sites.
E) replace services with products.

F) B) and C)
G) B) and D)

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