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Exam 11: Expression Web E-Commerce Feature - E-Commerce

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Question 1

True/False

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Drop ship is one e-commerce choice for small businesses that do not want to tie up cash in an inventory of products or incur additional expenses for order fulfillment.

A) True
B) False

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Question 2

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The specific elements required to add e-commerce capability to a business site depend on the needs of the business and its customers.

A) True
B) False

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Question 3

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During the _________________________, your customer must enter applicable name, address, and payment information.

An online credit card payment increases the risk of a chargeback.

_________________________ e-commerce transactions actually dominate the online marketplace.

The consumer-to-business (C2B) e-commerce business model uses a reverse auction process that allows consumers to make binding bids or offers for a product or service.

The process of picking sold items from an inventory, packaging the items, and shipping them to the customer is called ____.

You must take care to ensure that your customers' personally identifiable and payment information is transmitted securely across a payment gateway and is secure from hackers who might breach your Web site.

Quick and efficient communication between buyer and seller is one of the prime advantages of conducting business transactions online.

WebTrends is a real-world example of an online business that follows the ____ general e-commerce business model.

Some online business sites customize their offerings by engaging in multiple types of _________________________ relationships.

An online business that sells products and/or services directly to consumers is following the general ____ e-commerce business model.

Adding a(n) ____ page containing answers to commonly asked customer questions can help provide customer support before and after the sale.

A business model defines how a business distributes its products and services.

A(n) _________________________ is a network that connects payment processors, credit card companies, and financial institutions, as shown in the accompanying figure.

Onvia and Bidmain are two real-world examples of online businesses following the B2C e-commerce business model.

Webgistix, shown in the accompanying figure, is an example of a(n) _________________________ or fulfillment house.

A(n) _________________________ is an online catalog of products that actually are owned and warehoused by third-party manufacturers or wholesalers.

A(n) ____ account is a business account at a financial institution into which proceeds from credit card payments are automatically deposited.

An all-in-one e-commerce solution generally includes, at minimum, Web page templates, a shopping cart, access to a payment process and payment gateway system, and an account in which to receive funds.