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Exam 9: Supporting Mobile Devices

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Question 31

Multiple Choice

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Henry must choose which type of smart speaker to use in his home. He asked you to help him decide which one will best suit his needs. He wants it to be connected to his Google account.   Which smart speaker would you recommend?

A) Echo
B) Home
C) Cortana
D) HomePod

E) None of the above
F) A) and B)

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Question 32

Multiple Choice

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A mobile phone user in your company is experiencing dropped phone calls. While interviewing the user, you determine the problem started after she checked her email this morning. No other mobile devices in the organization are dropping calls.   Which of the following is the most likely reason for the dropped calls?

A) Cellular service is weak in the office building.
B) Malware is interfering with the calls.
C) The user is connected to an unauthorized Wi-Fi network.
D) The user has exceeded the limit on her data plan.

E) A) and B)
F) A) and C)

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Question 33

Multiple Choice

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Your company wants to use an IoT device but wants to make sure it does not interfere with other RF devices that use the 2.4 GHz RF band. The company also wants the device to be at least 50 meters away from the base station.   What type of device should the company purchase?

A user is asking her smartphone to recommend a restaurant, but the app cannot seem to find where the user is located. The device's cellular service is active and functioning.   What is the first thing the user should check?

Jerry is in the process of setting up a Bluetooth device. He has enabled Bluetooth, paired the device, and located the correct device.   What is the next step in the Bluetooth connection process?

Randy is concerned about his company's data security on the Internet. Because cellular signals are not encrypted, he is concerned that the new smartphones given to the sales department will allow a breach. Randy has decided the company needs a more secure way to allow the sales department to connect to the company network over the Internet.   What should Randy deploy to allow the sales department to connect to the company network securely over a cellular data signal?

Jerry recently purchased a new iPad. He needs guidance on setting it up and wants to find documentation to help with the setup.   Where can Jerry find detailed steps on how to connect to a network, configure email, update the OS, sync, and back up settings and data, as well as what to do when things go wrong with his iPad or an iPhone?

Which of the following is best practice to minimize the chance of infecting your mobile device with malware?

The touch screen on a mobile device is not responding to input.   Which of the following is the best step to take to resolve this issue?

A user is experiencing problems connecting to a SOHO Wi-Fi network via her mobile device.   Which of the following is the first step a technician should take in resolving this issue?

Bryson has contacted you because he needs to know what kind of data he can synchronize from his iPad to his PC.   What can Bryson synchronize from his iPad to his PC? (Select all that apply.)

A mobile device user has entered her user ID and password to access an online account. The user immediately receives a text message with a unique PIN that must be entered before she is granted access to the account.    Which of the following describes the security method being used?

Benjamin recently issued new mobile phones to the marketing team at his company. Each phone can transmit encrypted information for payments made at a retail checkout counter. The technology also allows the marketing team to share data quickly.   What technology is set up on the marketing team's phones?

Dillion's company has decided it wants to find a way to do a better job of tracking clothing inventories. Dillon has been asked to research ways to use the wireless network and IoT devices to help when tracking the clothing inventories.   What should Dylan recommend to his company to help track the inventories?

aSam cannot figure out why he can't get sound from his tablet's internal speakers and calls you asking for advice. You ask him to check to see if anything is stuck in the aux port. Sam assures you nothing is in the aux port. He also checks to make sure the sound is not muted.   What might prevent Sam from getting sound from his tablet?

A user called the help desk to report that her mobile device has apps on it that she does not remember installing. Several times throughout the day, she receives alerts in the notification bar from apps she does not recognize asking for permission to download and upload data.   Which of the following is the most likely cause for this behavior?

Which of the following operating systems can be modified and the source code redistributed?

Your mobile device has gone over its subscribed data limit the past two months. During this time, you have noticed that the device runs hotter than normal and data speeds seem slower than usual.   Which of the following should you consider as a cause for these issues?