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The Product Life Cycle stage that includes a product's entry into the marketplace is the:


A) Maturity stage
B) Growth stage
C) Introductory stage
D) Decline stage

E) A) and D)
F) None of the above

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Which of the following best defines the pricing mix?


A) The combination of prices used by the firm to represent the value of the offering
B) The combination of products and services, whether free or for sale, that are factually offered to satisfy the needs of the target market
C) All communications between the firm and the target market that increase the tangibility of the product or service
D) All channels available between the firm and the target market that increase the probability of getting the customer to the product
E) All of the elements used by the firm to increase the tangibility of the product or service mix in the perception of the target market at the right place and time

F) C) and E)
G) D) and E)

Correct Answer

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Product life cycles do not always follow the________ .


A) Convex curve
B) S-shaped curve
C) C-shaped curve
D) Concave curve
E) Flat line pattern

F) A) and B)
G) B) and D)

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TQM stands for:


A) The quality market
B) Timely quality management
C) Total quality marketing
D) Total quality management

E) B) and C)
F) None of the above

Correct Answer

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Customized products are based on the premise of designing the product to fit specific needs of a particular target market or even one individual's needs.

A) True
B) False

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The presentation mix is all of the elements used by the hospitality firm to increase the tangibility of the product or service mix in the perception of the target market at the right place and time.

A) True
B) False

Correct Answer

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Which of the following best defines the hospitality product/service mix?


A) All of the elements used by the firm to increase the tangibility of the product or service mix in the perception of the target market at the right place and time
B) The combination of prices used by the firm to represent the value of the offering
C) The combination of products and services, whether free or for sale, that are factually offered to satisfy the needs of the target market
D) All channels available between the firm and the target market that increase the probability of getting the customer to the product
E) All communications between the firm and the target market that increase the tangibility of the product or service

F) C) and D)
G) All of the above

Correct Answer

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The four Ps of marketing are product, price, place and production.

A) True
B) False

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The four Ps are just as relevant to the marketing of services as they are to the marketing of goods.

A) True
B) False

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Life cycles of products can vary between:


A) 7 days to 700 years
B) Six months to 100 years
C) 2 to 50 years
D) It is impossible to determine

E) A) and C)
F) B) and C)

Correct Answer

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Product offerings can be presented as:


A) Standard product
B) Customized products
C) Standard products with modifications
D) A & C
E) All of the above

F) None of the above
G) A) and C)

Correct Answer

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The proper order of the Product Life Cycle stages is:


A) Introduction, growth, maturity, decline
B) Growth, introduction, maturity, decline
C) Introduction, maturity, growth, decline
D) None of the above

E) B) and D)
F) B) and C)

Correct Answer

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