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Exam 14: International and Culturally Diverse Aspects of Leadership

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Question 21

Multiple Choice

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Todd, an American strategy specialist, visits his company's Italian affiliate. He is introduced to Annette, a native Italian and the human resources director of the Italian affiliate. Todd should probably:

A) give Annette an American-style bear hug.
B) kiss Annette rather firmly on the forehead.
C) lightly kiss Annette on the lips.
D) lightly kiss Annette on both cheeks.

E) All of the above
F) A) and C)

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Question 22

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Workers from a society that emphasizes in-group collectivism are likely to ask, "What's in it for me?" before accepting a leader's attempts at motivation.

A) True
B) False

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Question 23

Multiple Choice

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Samuel, the CEO of a pulp and paper company, has been successful in expanding his company's distribution centers from five to thirty countries in two years. This has been largely attributed to his ability to connect with and motivate employees from various backgrounds and ethnicities competently. Samuel is:

Which of the following is least likely to be a source of cultural misunderstanding?

A major challenge in developing a diverse workforce is:

A key principle in conducting business with people from another culture is to be firm and unyielding to avoid being taken advantage of.

A strong performance orientation is a strong cultural value of French German middle managers.

An example of the cross-cultural challenges faced by international workers is to know when and with whom facial cheek kissing as a greeting is appropriate.

Many people are concerned that diversity training tends to reinforce stereotypes about groups.

Which of the following is not one of the three components of cultural intelligence?

When faced with conflict, a Malaysian manager is likely to:

The stereotype of the leadership style of the manager in the southern U.S. is that he or she is laid back and interested in relationship building.

Call center manager Charlie has a strong performance orientation value. Therefore, he is likely to:

A study found that when executives on overseas assignments had low emotional intelligence, they often:

Clifford Inc., a global media firm, has been experiencing a steady reduction in its global market share. It is found that the company's management and administrative positions are occupied by members of the majority community, which is may be hindering the creative growth of the company. If you were a senior advisor to the top management of the company, what would you suggest to bring about a positive improvement in the firm?

Being multilingual is more important than being multicultural in persuading a person from another culture to purchase your product or service.

Generational differences, such as those between the young and old, represent another cultural difference managers must take into account in leading groups.

Both companies and local economies benefit when those companies take the diversity initiative of purchasing from local, minority, or female-owned suppliers.

Morton, an employee in a multicultural firm, comes from a country with high uncertainty avoidance. Thus, Morton would appreciate it if his manager explained rules and procedures clearly to him.

Scarlett is an advertising executive whose projects are spread across various countries. She has the ability to influence her counterparts in other countries through her patience, adaptability, sensitivity to other ethnic communities, and willingness to acquire knowledge about local customs and traditions. Which of the following terms best describes Scarlett?​