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According to Herzberg's two-factor theory,how might a manager promote job satisfaction among employees?

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According to Herzberg,the factors leadin...

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All of the following are important issues relating to goal-setting theory EXCEPT:


A) goal specificity.
B) equity among co-workers.
C) feedback.
D) goal difficulty.

E) A) and B)
F) All of the above

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As the compensation manager for a large manufacturer,Tony has been asked to restructure the reward systems in his organisation.Employees have suggested,more than once,that the current reward system is rather unfair for many employees.They've suggested that there are huge variations in performance levels for each role but employees still get the same pay. If Tony wanted to address this problem,he might consider:


A) employee share-ownership plans.
B) piece-rate pay.
C) profit-sharing.
D) bonuses.

E) B) and C)
F) A) and B)

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Growth and achieving one's potential are examples of Maslow's:


A) physiological factors.
B) esteem factors.
C) social factors.
D) self-actualisation factors.

E) B) and D)
F) None of the above

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Motivation is a personality trait.

A) True
B) False

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Which of the following is NOT a downside to merit-based pay?


A) Merit pay is determined by the annual performance appraisal and is therefore only as valid as the employee's performance rating.
B) Employee compensation is impacted by economic and other marketplace conditions,not individual performance.
C) Merit pay plans face resistance from unions.
D) Seniority determines employee compensation.

E) All of the above
F) A) and B)

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Reinforcement theory views behaviour as:


A) environmentally caused.
B) a function of one's power need.
C) the inner state of the individual.
D) a cognitive process.

E) A) and C)
F) A) and B)

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The most well-known theory of motivation is Abraham Maslow's:


A) two-factor theory.
B) motivator-hygiene theory.
C) theories X and Y.
D) hierarchy of needs.

E) A) and B)
F) A) and C)

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The element of motivation that describes how hard a person tried is:


A) direction.
B) persistence.
C) intensity.
D) drive.

E) A) and D)
F) A) and C)

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Research studies conducted on the participation-performance relationship show that the use of participation:


A) greatly influences employee attitudes.
B) greatly enhances job satisfaction.
C) significantly increases motivation.
D) has only a modest influence on employee productivity.

E) All of the above
F) A) and B)

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The distinct characteristic common to all participative management programs is the use of:


A) flexible benefits.
B) joint decision making.
C) increased compensation.
D) all of the above.

E) B) and C)
F) All of the above

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A recent survey of over 5000 US-based HR professionals found that only about 20% of organisations allowed employees to telecommute.

A) True
B) False

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In variable-pay programs,employee compensation declines in line with reduced performance.

A) True
B) False

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Describe Maslow's hierarchy of needs theory.

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Maslow's hierarchy of needs hypothesised...

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Which one of the following would Herzberg classify as a hygiene factor?


A) achievement
B) company policy
C) responsibility
D) growth

E) A) and B)
F) A) and C)

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A goal of 'do your best':


A) enables the employee to perform their best.
B) is better than a hard goal.
C) is better than a simple goal.
D) is inappropriate goal setting.

E) C) and D)
F) B) and C)

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Which of the following statements about flexitime is FALSE?


A) Flexitime tends to reduce absenteeism.
B) It frequently improves worker productivity.
C) Flexitime suits every job.
D) There is a strong perceived benefit that helps improve work-life balance.

E) B) and C)
F) A) and B)

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In equity theory,individuals assess the:


A) quantity-quality trade-off.
B) cost-benefit ratio.
C) efficiency-effectiveness trade-off.
D) job input and outcomes of others.

E) A) and B)
F) A) and C)

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Individuals high in _________ seem to respond to negative feedback with increased effort and motivation.


A) goal commitment
B) task difficulty
C) self-efficacy
D) none of the above

E) A) and C)
F) All of the above

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Doug is an IT support officer in his organisation.He receives calls relating to network access problems,login problems and other small issues related to computer usage.Doug sees himself as a motivated individual.He tries very hard to do his job well. The amount of effort Doug is willing to put in relates to:


A) intensity.
B) direction.
C) persistence.
D) all the above.

E) B) and C)
F) C) and D)

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