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Paragraphs provide readers with a physical break,keeping your message from looking either boring and too simplistic or intimidatingly complex.

A) True
B) False

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An effective business message includes sentences that range from 22 to 32 words in length.

A) True
B) False

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By matching nouns with nouns and adjectives with adjectives,you can achieve parallel structure.

A) True
B) False

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A clichΓ© is a phrase that has been used for so long that it is not considered original.

A) True
B) False

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Rather than eliminating long words from your business communication,use them in moderation when appropriate.

A) True
B) False

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A sentence lacks parallelism if similar ideas are expressed using different grammatical structures.

A) True
B) False

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Which sentence effectively uses words that are familiar to businesspeople?


A) Please ascertain whether the deliverance of merchandise will be forthcoming in the duration of the business cycle.
B) He was not cognizant of the actuality that he was still in a probationary period.
C) A financial deficit may be encountered during the transitional period following the merger.
D) The board of directors will soon meet to discuss acquiring the Sonar Company.
E) The accountant will commence to compute the amount of monetary funds that should be allocated for remunerations.

F) All of the above
G) D) and E)

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Redundancy is an effective method of repeating and reinforcing an idea that you expressed earlier in your message.

A) True
B) False

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What is a hidden verb? Why should you avoid hidden verbs? Give an example of a hidden verb and an appropriate revision.

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A hidden verb is a word that is used in ...

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Revise the following sentences to conform to standard business communication principles.Add appropriate details as needed to complete the ideas. a.There is no reason for the manager to criticize the intern's performance. b.The warranty does not cover labor charges. c.Your account will be delinquent if you do not pay the amount owed by March 1. d.Our company is unable to contribute to your charitable organization.

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a.The manager had no reason to criticize...

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Parallel structure should be used for


A) adding interest to unbroken blocks of text.
B) numbered and bulleted lists.
C) avoiding the appearance of nonsexist language.
D) enhancing the authoritative tone of your message.
E) writing with confidence.

F) All of the above
G) C) and D)

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Which statement does not appear overconfident?


A) If you know what's good for your company,you'll order these tone cartridges.
B) I'm sure that you will want to subscribe to the new online training series.
C) I know that these clip-art images are perfect for your business.
D) Because I'm sure you want these wrist pads,I will call you tomorrow.
E) After completing two training sessions,you should see your productivity increase.

F) B) and D)
G) A) and E)

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The independent clause of a complex sentence should contain the supplemental information.

A) True
B) False

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Writing "I am sure that you will agree" in a business letter conveys an appropriate level of confidence.

A) True
B) False

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A competent communicator frequently uses the word you,regardless of whether positive or negative news is conveyed.

A) True
B) False

Correct Answer

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Assume you have five paragraphs in a letter.Which paragraph receives the most emphasis?


A) first
B) second
C) third
D) fourth
E) fifth

F) C) and D)
G) A) and D)

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Using positive expressions helps you build goodwill among audience members.

A) True
B) False

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To achieve coherence,effective writers use different terms for the same idea,such as manager and supervisor.

A) True
B) False

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You look selfish if your message focuses only on what the reader will get from doing what you request in your message.

A) True
B) False

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You are acting ethically if you imply but do not state that an idea is much more important than it is.

A) True
B) False

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